Last updated: 31 July 2026
Because our products are perishable and made-to-order (fresh fruit, flowers, food, and curated hampers), all sales are final.
No returns
We do not accept returns of gift baskets, flowers, fruit hampers, food items, or alcohol gifts once an order has been placed or delivered.
No refunds
Except where required by law, we do not offer refunds for change of mind, incorrect recipient details provided by the customer, recipient unavailability, or refusal of delivery.
What we will fix
If there is a clear error on our side (wrong product, damaged items on arrival, or failed delivery due to our courier), contact us within 24 hours of the delivery attempt with your order number and photos. We will review and, where appropriate, arrange a replacement or suitable remedy at our discretion.
Customer responsibility
Please double-check:
- Recipient name, phone number, and address
- Delivery date/instructions
- Gift message
Orders with incorrect customer-supplied details cannot be returned or refunded.
Alcohol
Alcohol products may only be delivered to recipients of legal drinking age. We reserve the right to cancel or withhold alcohol if age cannot be verified; in that case any remedy is at our discretion.
Contact: hello@giftbasketzim.com | WhatsApp +44 7905 950104